Placing an order with Montana is a seamless experience:

• Browse our curated collections and select your preferred jewellery piece
• Choose your specifications (size, metal type, gemstone options if available)
• Click "Add to Cart" and proceed to the secure checkout
• Enter your shipping details and select your preferred payment method
• Complete the payment process securely

You will receive an immediate order confirmation email with your order details and estimated delivery timeline.

We accept all major secure payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, RuPay
• Digital Wallets: PayPal, Google Pay, Apple Pay, PhonePe, Amazon Pay
• Net Banking: All major Indian banks
• UPI Payments: All UPI applications supported
• EMI Options: Available through select banking partners (subject to bank approval)

All transactions are encrypted and processed through PCI-DSS compliant payment gateways for maximum security.

We offer carefully curated shipping options to ensure your jewellery arrives safely and promptly:

• Standard Shipping (India): 7-10 business days • Complimentary on all orders
• Express Shipping (India): 3-5 business days • ₹500 additional
• International (US & UK): 10-15 business days • Rates calculated at checkout

Important Note: All orders require 1-2 business days for processing, meticulous quality checking, and careful packaging before dispatch. Delivery estimates exclude weekends and public holidays.

Yes, we proudly serve customers worldwide with particular focus on:

• India (All states and union territories)
• United States (All 50 states)
• United Kingdom (England, Scotland, Wales, Northern Ireland)

International Shipping Considerations:

• Customs duties and import taxes are the responsibility of the recipient
• Please ensure your shipping address includes a contact number for customs clearance
• Additional documentation may be required for precious metal shipments
• Delivery delays may occur during peak seasons or due to customs processing

Return Period: 30 days from the delivery date

Conditions for Acceptance:

• Item must be unused, unworn, and in original pristine condition
• All original packaging, certificates, and documentation must be included
• Personalized, custom-made, or engraved jewellery cannot be returned
• Sale items may be subject to different return conditions

Process: Contact our customer support within 30 days to initiate a return. Once received and inspected, refunds are processed to the original payment method within 7-10 business days.

Proper care ensures your jewellery maintains its beauty for generations:

• Storage: Store each piece separately in the provided soft pouches to prevent scratches
• Cleaning: Use a soft, lint-free cloth for regular polishing. Professional cleaning recommended annually
• Wearing: Apply perfumes, lotions, and cosmetics before putting on jewellery
• Activities: Remove jewellery before swimming, exercising, or household chores

Specific Care Instructions:

• Gold: Clean with mild soap solution and lukewarm water, dry immediately with soft cloth
• Silver: Store in anti-tarnish bags, use silver polishing cloth for maintenance
• Diamonds & Gemstones: Professional ultrasonic cleaning recommended every 6 months

Absolutely. Our bespoke jewellery service allows you to create unique pieces that reflect your personal style:

• Process: Initial consultation → Design conceptualization → 3D rendering → Final approval → Handcrafted production
• Timeline: 4-8 weeks depending on design complexity
• Materials: Choose from our premium selection or incorporate your own precious stones/metals
• Investment: Custom designs begin at ₹50,000 plus material costs

Contact our design team at design@montanaindia.com to begin your bespoke journey.

Every Montana piece comes with complete documentation:

• Diamond Certification: IGI or GIA certificates for diamonds above 0.30 carats
• Metal Purity: BIS hallmark certification for all gold jewellery (916 hallmark for 22K)
• Gemstone Certification: Laboratory reports for precious gemstones
• Appraisal Certificate: Available upon request for insurance purposes

With Every Purchase: Montana authenticity certificate, detailed care guide, luxury packaging, and a 1-year manufacturing warranty.