Return and Exchange Policy
Return Policy
At Montana, each jewellery piece is meticulously crafted and undergoes strict quality inspection before dispatch. To maintain our standards of hygiene, craftsmanship, and product integrity, we follow a Strict No Return • No Exchange • No Refund Policy on all purchases.
By placing an order on our website, you acknowledge and agree to the terms outlined below.
No Return • No Exchange • No Refund
All purchases made on Montana are final.
- No returns will be accepted.
- No exchange requests will be entertained.
- No refunds will be issued once an order is confirmed.
- Products purchased during offers, promotions, or special launches are also final sale.
Order Cancellation
Orders may be cancelled only before dispatch. Once shipped, orders cannot be cancelled.
Damaged / Incorrect Product
In the rare event that you receive a damaged, defective, or incorrect item, notify us within 24 hours of delivery.
- An unboxing video is mandatory for review.
- The sealed package opening must be clearly visible in the video.
- Claims raised without video proof will not be considered.
- Approval is subject to internal quality verification.
International Orders
- All international orders are considered Final Sale.
- No return, exchange, or refund is available.
- Any customs duties, taxes, or local charges are payable by the recipient.
Contact Us
Email:
support@montanaindia.com
WhatsApp:
+91 91373 01269
Response Time: 1–2 business days